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Elevator Service Software

to Schedule, Track & Invoice Every Lift

Running an elevator company means juggling two very different jobs at once: a 2 a.m. entrapment call that needs your nearest engineer on site in minutes, and hundreds of planned maintenance visits that must never slip. EyeOnTask elevator service software handles both — emergency dispatch, AMC schedules, statutory inspections, per-lift history, quotes and invoicing — in one system, from just $7 per user per month.

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Elevator service software scheduling dashboard - EyeOnTask
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Elevator maintenance software - AMC and PPM contract scheduling in EyeOnTask

Elevator Maintenance Software for Planned Servicing

Planned maintenance is the backbone of every lift company's revenue, and it is also the easiest thing to lose track of on spreadsheets. EyeOnTask lets you build AMC and PPM schedules per lift, not per building — a hydraulic goods lift on a monthly cycle, a passenger traction lift on a quarterly one, and an escalator on its own frequency, all under the same contract. Recurring jobs are generated automatically for the full contract term, appear on the scheduler in advance, and send reminders to your admin team, your engineers and your customers before each visit. When a visit is completed, the service record attaches to that specific lift's history, so nothing planned ever slips and nothing completed is ever lost.

Statutory Inspection & Compliance Records

Lifts are one of the most heavily regulated assets your customers own. Whether you work under ASME A17.1, LOLER thorough examinations or EN 81, EyeOnTask keeps a digital log book for every lift: examination dates, certificates, defect notices and inspection outcomes, all stored against the equipment record and retrievable in seconds during an audit. Build custom inspection forms that mirror your paper checklists, have engineers complete them on the mobile app with photos and eSignatures, and let automatic reminders warn you weeks before any thorough examination date falls due. Compliance stops being a filing-cabinet problem and becomes something you can prove to any building owner or inspector on the spot.
Elevator inspection and compliance records - statutory examination tracking
Elevator dispatch software - emergency entrapment call-out assignment

Elevator Dispatch Software for Entrapment Call-Outs

When a passenger is trapped, every minute is measured — by the person in the car, by the building manager, and by your response SLA. EyeOnTask is built for 24/7 emergency dispatch: log the call-out as a priority job, see every engineer's live GPS position on the map, and assign the nearest qualified technician in a couple of clicks. The engineer gets the job instantly on their phone with the lift's location, access notes, controller model and full breakdown history, so they arrive knowing what they are walking into. Response and resolution times are stamped automatically, giving you defensible SLA reporting for every emergency contract you hold.

Per-Lift Equipment History

A lift is not a job — it is an asset with a twenty-year life and its own story. EyeOnTask gives every unit its own record: serial number, manufacturer, controller model, installation date, warranty period, and the complete timeline of every service, repair, part replacement and breakdown since it entered your books. Stick a QR or barcode label in the machine room and engineers can pull up the entire history with one scan before touching a panel. Before-and-after photos attach to each visit as proof of work. When a customer asks why their lift keeps failing, or a new engineer takes over a site, the answer is already in the system instead of in someone's memory.
Elevator management software - per-lift equipment history with serial numbers and QR codes
Lift maintenance software - multi-building portfolio and site management

Manage Multi-Building Portfolios

Servicing 200 lifts across 50 buildings for a single property group is a different problem from servicing one lift for one shop, and generic job software treats both the same. EyeOnTask organises your work the way your contracts are actually structured: client, then site, then building, then individual unit. Filter the scheduler by property, see every asset a portfolio customer owns on one screen, and roll visits for a whole building into a single engineer trip instead of five separate journeys. Portfolio managers get consolidated reporting across all their sites, while your dispatchers still work lift by lift — the hierarchy serves both without duplicate data entry anywhere.

Elevator Scheduling Software Your Dispatchers Will Actually Use

The drag-and-drop scheduler is the room where your whole operation lives. Drop a job onto an engineer's day and it lands on their phone immediately; drag it to another day and everyone is re-notified without a single phone call. Because certifications are stored on each engineer's profile, you can make sure the technician you send to a machine-room-less traction lift is actually qualified to work on one. The same board handles modernisation and installation projects — break a car interior refurbishment or controller upgrade into milestone jobs, assign them across weeks, and watch progress against the project without leaving the scheduler your team already uses for daily service work.
Elevator scheduling software - drag and drop job scheduler with technician matching
Elevator reporting software - contract profitability and breakdown frequency reports

Elevator Reporting Software That Answers the Hard Questions

Which maintenance contracts actually make money once call-outs are counted? Which lift model breaks down most often across your portfolio? Are you hitting the four-hour response promise on your premium contracts? EyeOnTask's reporting answers these from data your team is already capturing on every job — no separate data entry, no end-of-month spreadsheet marathon. Track per-contract profitability, breakdown frequency by unit and by model, engineer utilisation, first-time fix rates and average response times, then export or schedule reports for the customers who demand them. The lift companies that renegotiate loss-making contracts are the ones that can see which contracts are losing money.

Quotes, Invoicing & Payment in the Field

The moment an engineer diagnoses a worn rope or a failing door operator is the moment the customer is most ready to approve the repair. With the EyeOnTask mobile app, engineers build a professional quotation on-site from your price book, present options on a tablet, and capture the customer's eSignature before leaving the machine room. Approved work converts straight to a job, and completed jobs convert straight to invoices — with payment collectable in the field, so cash stops waiting on paperwork. The app keeps working in basements and lift shafts with no signal thanks to offline mode, syncing everything the moment the engineer is back in coverage. Download it free on Google Play and the App Store.
EyeOnTask elevator service app on Google Play EyeOnTask elevator service app on the App Store
Elevator service software mobile app with offline mode for engineers

Every Feature, $7 Per User Per Month

Most elevator management software prices itself like the enterprise contracts it serves — $40 to $120 per user per month, with dispatch, asset tracking and customer portals sold as separate add-ons. EyeOnTask includes everything on this page — scheduling, emergency dispatch, equipment history, compliance records, quoting, invoicing, reporting and the mobile app — at $7 per user per month. For a ten-engineer lift company, that is the difference between roughly $840 a year and $6,000 or more, for software doing the same job. See the full breakdown on our pricing page, or start a 15-day free trial with no credit card and prove it on your own contracts first. You can also compare EyeOnTask as a Verizon Connect Work alternative.

Built for Lift Companies, Part of a Complete Field Service Platform

EyeOnTask runs field operations for trades far beyond vertical transportation — the same platform powers HVAC contractors, fire safety companies and construction teams, which means the scheduling, dispatch and invoicing core is battle-tested across thousands of daily jobs. Explore the complete feature list to see everything included with your subscription.
Manage whole process in just 4 simple steps.
  • Create job in elevator service software

    Create Job

  • Assign lift engineer to job

    Assign to fieldworker

  • Raise elevator service invoice

    Raise invoice

  • Collect customer feedback on lift service

    Get feedback

Elevator Service Software FAQs

Elevator service software is a field service management system built for lift and escalator companies. It combines planned maintenance scheduling, emergency call-out dispatch, per-lift equipment history, statutory inspection tracking, quoting and invoicing in one platform, replacing paper job sheets and spreadsheets. EyeOnTask includes a web console for dispatchers and a mobile app for engineers in the field.

EyeOnTask starts at $7 per user per month, with every feature included — scheduling, dispatch, equipment history, contracts, quoting, invoicing, reporting and the mobile app. Most competing elevator maintenance software charges $40–$120 per user per month. A 15-day free trial is available with no credit card required.

Yes. Each lift in EyeOnTask has its own equipment record where you can store thorough examination dates, inspection certificates and compliance documents for standards such as ASME A17.1, LOLER and EN 81. Automatic reminders alert your team before an inspection falls due, and custom digital forms let engineers complete inspection checklists on-site from the mobile app.

Log the entrapment as a priority job, and EyeOnTask shows every engineer's live GPS position so the dispatcher can assign the nearest qualified technician in seconds. The engineer receives the job on their phone with the lift's full history, access notes and site address, while response times are recorded automatically against your SLA.

Yes. EyeOnTask handles passenger lifts, goods lifts, escalators, moving walkways and platform lifts in the same system. Each asset gets its own record, service schedule and history, so a mixed portfolio — for example a shopping centre with both lifts and escalators — is managed from one dashboard.

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